Assistant Professor
June 2018 – Present
E-business & Commerce
University of Petra - Jordan
Assistant Professor:
September 2012-June 2018
Software Engineering Department
Zarqa University - Jordan
ABET accreditation Officer:
Plan, develop and execute the overall ABET accreditation procedures in the Software Engineering department within the IT faculty.
-Quality assurance officer:
Plan, develop and execute the overall Quality Assurance strategy for the IT faculty in accordance with the institution if the higher education accreditation institution.
Mentor other QA process cross the different faculty departments.
Recommended developed and reviewed QA standards policies and procedures for all functions involved with or related to the quality and testing in accordance with University standards.
Doctor of Philosophy:
Department of Information system, Brunel University, United Kingdom, November 2009-August
2012
My research area falls under the category of HCI. What to do in order to enhance the process of human interaction with computers.
Lecturer (Part Time):
Brunel University, London, UK, Oct 2011-2012
Duties: Teaching Usability Engineering for 2nd year Undergraduate students.
Graduate Teaching Assistant: 2010-2012
Department of Information System, Brunel University, United Kingdom, April2010-2102
Duties: Providing Teaching assistance for under graduate and postgraduate level.
The Modules are:
Level 2 Project
Usability Engineering
IT consultant
The International Training and Development Academy (ITDA), London, United Kingdom, May 2011 - December 2011
Duties:
Transform our research and consultation into Creative Tools, Practical Techniques, and
Applied Solutions to remain leaders in our field, achieve your goals, increase revenue and turn customers into loyal brand advocates.
Marketing and Technology Researcher, Middle East Region 
Technical Support Engineer
TDM Group Ltd, UK & Middle East branch April 2008 - June 2009
Handling customer direct calls and requests by phone and solve the issues they may have on daily bases
Keep the customer updates with the status of his incident
Experienced in Microsoft Exchange
Experienced in Active directory
Logging cases and incidents for several issues and companies
On field engineer management dispatching and scheduling in London UK
Manages purchase orders in order to give direct instruction to on-field engineers in London UK
Preparing and submitting weekly reports to the management in London UK
Responsibility of server backup tasks carried out in London UK
Distribution of tasks for the support team
Arrange and manage communications between our team and the other teams in order to
achieve highest performance and optimum service to our customers
