THE RELATIONSHIP BETWEEN TEAM MEMBERS' KNOWLEDGE, SKILLS & ABILITIES AND TEAM PERFORMANCE IN THE INDUSTRIAL COMPANIES IN JORDAN:
A CASE STUDY OF FINE HYGIENIC PAPER COMPANY-
PART OF NUQUL GROUP
By:
Zakareya Hussein Mustafa Abu Atiah
A Thesis Submitted in Partial Fulfillment of the Requirements for
the Degree of Master of Business Administration
At
University of Petra
Amman-Jordan
June - 2015
ABSTRACT
The Relationship between Team Members' Knowledge, Skills & Abilities and Team Performance in the Industrial Companies in Jordan:
The Case of Fine Hygienic Paper Company-Part of Nuqul Group
By
Zakareya Hussein Mustafa Abu Atiah
University of Petra
Under the Supervision of Prof. Hala Abdulqader
This research aims to examine the knowledge, skills and abilities of team members that have relationship with team performance at industrial companies in Jordan. To achieve this objective, Fine Hygienic paper Company part of Nuqul group in Jordan is selected as a case study. A sample of 99 individuals from most departments were selected to represent 20 teams inside the company to conduct teamwork Skill, Knowledge and Ability (KSA) test developed by Stevens and Campion (1994) which measures the individuals’ KSA to work in teams. To measure the team performance, a sample of relative departments’ managers and section heads were selected to evaluate the 20 teams’ performance using Work Unit Effectiveness (WUE) survey developed by Uhl-Bien and Graen (1998). Mini-tab test was used as statistical software for analysing the data. Results revealed that the level of teamwork KSA at Fine Company is low when compared with standard norms provided by Stevens (2014). The team performance has significant relationship with the level of teamwork KSA with correlation coefficient (r) =0.68. Team performance has significant relationship with both interpersonal KSAs and self-management KSAs with r=0.59 and 0.65 respectively. Both team effectiveness and team dynamic have significant relationship with Teamwork KSA with r= 0.60 and r=0.67 respectively. Teamwork KSA can explain 45% of team performance; the self-management KSA part is responsible on this explanation and specifically goal setting and team performance sub-category can explain 42% of team performance. The research discussed if the level of teamwork KSA could change due to changes in demographic variables of individuals and results shows that it could change due to changes in education and job level and not change due to changes in gender, age or years of service at the company. The research advise companies who are seeking to improve their team performance to enhance the level of teamwork KSA of their teams, and to give priority to well educated people wherever it is possible in the selection and recruitment process. Fine Company is advised to review its development and training plans to consider all categories of teamwork KSA and specifically the goal setting and team performance category.
Key words: Teamwork, Knowledge, Skills, Ability, Team Performance, Fine Paper Company, Industrial Companies, Jordan.
