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Haidar Suliman AL - Ebisat

THE EFFECT OF MANAGERIAL ROLES ON THE
IMPLEMENTATION OF THE KING ABDULLAH II AWARD
CRITERIA
A STUDY APPLIED ON THE AWARDED INSTITUTIONS OF THE KING
ABDULLAH II AWARD FOR EXCELLENCE IN GOVERNMENT
PERFORMANCE AND TRANSPARENCY IN ITS FIFTH CYCLE 2010/2011
By
Haidar Suliman AL - Ebisat
University of Petra, 2014
Under the Supervision of Prof. Dr Najem Al-Azzawi
 
ABSTRACT
This study aims to examine the effects of managerial roles (as described by Mintzberg model, 2009) on the implementation of the criteria of the King Abdullah II Award for Excellence [KAIIAE] in Government Performance and Transparency in public institutions that won the award in its fifth cycle 2010/2011. A questionnaire has been distributed to a random sample of 109 managers of the institutions awarded of KAIIAE. A number of 63 completed questionnaires have been returned back at a response rate of 58%. After data analysis and hypotheses testing the following results were obtained:
IV
1. There are significant effects for these managerial roles in implementing the King Abdullah II Award Criteria in institutions that won the KAIIAE in its fifth cycle 2010/2011.
2. There are significant effects for the information plane roles on the implementation of the King Abdullah II Award Criteria in institutions that won the KAIIAE in its fifth cycle 2010/2011.
3. There are significant effects for the people plane roles on the implementation of the King Abdullah II Award Criteria in institutions that won the KAIIAE in its fifth cycle 2010/2011.
4. There are no significant effects for action plane roles on implementation of the King Abdullah II Award Criteria in institutions that won the KAIIAE in its fifth cycle 2010/2011.
Key words: Managerial Roles, King Abdullah II Award, Communication plane roles, People plane roles, Action plane roles, Excellence award, EFQM.
V
DEDICATION
This work could not have been completed without the encouragement and
patience of my wife and my children (Rama, Sara, Ahmmad, and Suliman) and is
dedicated to them.
Name: Haidar Suliman AL - Ebisat